Michael Slip | Senior Director, Contact Centres
Optus

Senior Director, Contact Centres | Optus Enterprise & Business Michael Slip is a senior technology executive with more than 30 years of experience leading Customer Experience, Contact Centre, and Communications transformations across some of Australia's most complex and demanding environments. As Senior Director, Contact Centres at Optus Enterprise & Business, Michael leads product strategy, go-to-market execution, and commercial strategy to deliver AI-powered, cloud-based CX solutions for enterprise and public sector customers. He has personally led some of Australia's largest contact centre transformations across major financial institutions, insurers, and government agencies.  Michael held senior leadership roles at major global technology services organisations, shaping go-to-market strategy for CX consulting, solution delivery, and managed services across the ANZ market. A recognised thought leader in AI-driven customer experience, Michael is a regular keynote speaker and panellist passionate about translating emerging technology into practical, measurable outcomes for businesses and the customers they serve.